Building Resilience Through Empathy
Empathy is a Skill One of the most persistent challenges I experienced as a leader working for a large government organization was managing constant organizational changes. Most people agree that change is positive. It results in personal growth and improvements which, as leaders, we strive to achieve. But change can also be hard. It can […]
Countering Incivility by Fostering Connection
Interrupting. Monopolizing discussions. Eye rolling. Side talking. Texting during face-to-face conversations. Public shaming. Insensitive remarks. Cutting the queue. It’s likely that you’ve experienced these behaviours in public spaces. These are examples of incivility, and while some of these behaviours might seem harmless, they can result in others feeling undervalued, unsafe, marginalized, and disrespected. In many […]